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Returns

RETURNS

If you are not satisfied with one of our products when you received it, you may return it to us for a refund.

We accept returns of products when, for instance, you do not like the product you ordered, or you have chosen the wrong size and wish to return it. Under these circumstances, you are responsible for the return shipping costs. It would be best if you considered using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If Bobo Choses has made a mistake regarding your order, we will assume the shipping costs. If this is the case, please contact us as soon as possible at hola@serprimitivo.com.

• At the date of receiving your package, you have 14 days to return it.

• Please note that swimwear and underwear cannot be returned nor refunded.

• We cannot exchange returned products for another size or item. You should place a new order if you wish to buy another product or change the size.

How to return an item

Please contact in hola@serprimitivo.com

Select the order reference number you want to return.

 

Send the package to the following address and add both the return number (request ID) and the order number in the address label:

Calle Trevijano 6, piso 1 puerta 1 46730 Grao de Gandía, Valencia

RMA Request ID:
Order number: 

SerPrimitivo will refund the returned goods through the same payment method you used to purchase your order within 30 days.

 

Please note that SERPRIMITIVO cannot be held responsible for lost or damaged articles during transport.